Support
We read every message. Here's how to get help, and how to do the common things yourself.
Contact us
Email admin@ra2lab.io, or in the app go to Settings → Send feedback. Tell us your device and what you tried, and attach a screenshot if you can.
Manage or cancel your subscription
In the app, open Settings → Manage or cancel. It takes you to your App Store or Google Play subscriptions, where you can change plan or cancel. Cancel at least 24 hours before the period ends to avoid the next renewal.
Restore Pro on a new device
Sign in to the same Apple ID or Google account you bought with, open Settings in Casalo and tap Restore purchases.
Refunds
Payments are handled by Apple and Google, so refunds are requested from them. On iPhone use reportaproblem.apple.com; on Android use your Google Play order history.
Delete your designs or data
Your design history lives on your device: select designs in the Mine tab and delete them, or delete the app to remove all of them. To ask us to delete anything held on our side, email admin@ra2lab.io.
See your home redesigned
Free on iPhone, iPad and Android. 3 designs to try, no card needed.
